What Do I Check When GridPulse Is Not Working?

If you cannot open the dashboard

1. Sign out and sign back in.
2. Make sure you are using the right website account or Second Life avatar.
3. Ask the owner to check Staff if you are staff.
4. Ask the owner to confirm your role can open that section.

If a notice did not send

1. Open Deliveries.
2. Search for the event or group.
3. Check whether the delivery is queued, sent, failed, or cancelled.
4. Open Devices and confirm the needed device is active.

If a gift did not work

1. Open Settings.
2. Check Welcome, Rezday, or Group Gift settings for the group.
3. Confirm the gift source is selected and enabled.
4. Confirm the inworld gift item is still available.

If you are still stuck

Write down what you clicked, what you expected, and what happened. Then ask the owner or support to review it.